Terms And Conditions

We are didit s.r.o., with registered office at Podolská 760/110, Prague 4, 147 00, Podolí, ID No. 097 25 687, registered at the Municipal Court in Prague, file No. C 340566.

You can find and order our services on our website www.didit.cz.
E-mail: info@didit.cz
Tel: +420 602 882 280

I. For starters

1. These terms and conditions govern our relationship if you order our services through our website www.didit.cz or by email or telephone (and we agree the wording of the terms and conditions).
2. If you do not order services from us as part of your business, you are in the role of a consumer. This gives you some special rights under our law, which you can read about below.
3. Please also familiarise yourself with our data processing policy. Any information you give us is confidential and we will treat it as such.

II. How demand and the provision of our services works

Our services

Based on your enquiry, we will relieve your worries and provide you with a service according to your wishes

Our services (providing the service you want) are chargeable. The price is based on the time we spend on providing the service you have requested. Our hourly rates can be found on the website.

You can choose between two types of cooperation: individual orders or the use of packages.

All prices are inclusive of all taxes and fees.

The price does not include the finished costs – this means that unless we agree otherwise, it is a fee for providing a mediation (i.e. arranging) service. The finished costs (e.g. fees with the authorities, purchase price, repairer’s fee, lawyer’s fee, dry cleaner’s fee, etc.) go after you and need to be accounted for over and above our fee.

How the order is placed

You can order our services through the website, by phone or by email (“Order”). Sending an Order does not constitute a contract.

We consider the information you provide to us as part of the ordering process to be current and correct.

We will send you a confirmation of receipt of the Order and a pricing of the service to the e-mail address you have given us. The price estimate is based on the number of hours and our hourly rate. Once you have agreed to our price estimate (or fixed price), we have a contract in place and get to work.

We reserve the right to refuse an Order, for example due to full capacity or inability to provide the requested service in a given case.

The cost of communication in connection with the Order is borne by you and does not differ from normal rates.

How you can pay

You can subscribe to the Services (via packages) or pay on a per Order basis.

You can pay the price for our services by: immediate bank transfer and bank wire transfer

For each payment, we will issue a tax receipt which we will send electronically to the email address you provide.

We are not subject to VAT.

III. Our suppliers

We strive to secure the best suppliers for the service you order. However, please understand that you continue to enter into contractual relationships with them directly yourself. As such, it is these suppliers who are responsible to you for the services/products they provide.

For the services and products they provide to you, the suppliers will issue you with their tax invoices according to their contractual terms or business practice.

We strive to create a network of truly quality suppliers and service providers for you. We do this with love and care, but of course it costs us time and expense. Therefore, please understand that we do not wish these suppliers or clients to bypass us and service themselves directly without our approval in the future. If we become aware of a case of such circumvention, we will consider further cooperation with the client or supplier.

IV. Withdrawal from the contract

If you are a consumer, you have some extra rights compared to businesses – for example, to withdraw from the contract. This article is therefore for you.

Please note that you cannot withdraw from a service contract if we have performed the services with your express consent before the withdrawal period has expired. If you order the service within a period earlier than 14 days from the conclusion of the contract, you expressly consent to the performance of the service within this period with the consequences stated.

If this is not the case in the previous paragraph, you as a consumer have the right to withdraw from the contract within 14 days. You must give us written notice (by email or letter) of your withdrawal within this period. Please state which order you are cancelling, your bank account and how we are to send you back the amount paid, if any. You do not need to give a reason for cancellation. You can also use the form attached to these terms and conditions.

If you withdraw from a service contract and we have commenced performance of the service contract with your express consent and at your express request before the expiry of the withdrawal period, you will reimburse us for a proportionate part of the agreed price for the performance provided up to the time of withdrawal.

We will reimburse you for the price paid without delay, at the latest within 14 days of withdrawal.

V. How to complain about our services

We are responsible to you for ensuring that our services are impeccable and of the highest possible standard. That is to say, that our services have the characteristics that we have agreed, correspond to the agreed quality, quantity or other parameters and are provided in accordance with the law. Nevertheless, it may happen that the services delivered are defective. In such a case, you have the right to complain about our services.

If you are an entrepreneur, the provisions of the Civil Code apply to you. If you are a consumer, please read how to proceed and what your rights are:

How to exercise your rights under defective performance

The complaint is about a discrepancy between the service provided and the order, not about the final result of the service.

Make your claim as soon as possible after the defect is discovered.

You can contact us by phone, e-mail: info@didit.cz or send us a letter to didit s.r.o., Podolská 110, Prague 4, 14700.

The letter or e-mail must contain your contact details, a description of the defect and how you wish to settle the complaint.

When you make a claim, you will receive a written confirmation (claim report) from us electronically, which will serve as a document for settling the claim. The complaint report contains the following information: when you made the complaint, what it contains and how you want the complaint to be settled.

What you can claim for a defective service

At your option, you may claim for a defect that is remediable: a supplement to the service; a remedy; a reasonable discount;

For a defect that is irremediable, you are entitled to withdraw from the contract or to a reasonable discount.

When making a claim, you must tell us which right you have chosen. You may only change your choice without our consent if you have requested the rectification of a defect that proves to be irremediable.

If we can prove that you caused the defect, we may not be able to meet your claim.

How we deal with a claim

We will deal with your claim promptly, within 3 days at the latest. This time limit does not include the time required for a professional assessment of the defect. However, we must settle the claim promptly, within 30 days of the claim, unless we agree otherwise. If we do not meet this deadline, you have the right to withdraw from the contract.

We will send you a written confirmation of receipt of the claim, the date and manner in which the claim was settled, confirmation of the repair work carried out and the duration of the claim, or the reasons for rejecting the claim.

If you are a consumer, we will reimburse you for the costs you reasonably incur in making a legitimate complaint. You must ask us to reimburse you for these costs as soon as possible, but no later than one month after the end of the period for making a claim, otherwise this right will be extinguished.

VI. Conclusion

According to Act No. 634/1992 Coll., on Consumer Protection, you as consumers have the right to an out-of-court settlement of a consumer dispute arising from a contract. In this case, you are entitled to contact the Czech Trade Inspection Authority (Central Inspectorate – ADR Department, Štěpánská 15, 120 00 Prague 2, email: adr@coi.cz, website: adr.coi.cz). Out-of-court resolution of a consumer dispute is initiated exclusively at your request, in the event that the dispute has not been resolved directly with us. You may file your application within 1 year from the date you first exercised your right in dispute with us. You have the right to initiate out-of-court dispute resolution online via the ODR platform available at ec.europa.eu/consumers/odr/.

Our relationship is governed by the laws of the Czech Republic.

All rights to our website, in particular the copyright in the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to us as the seller. It is prohibited to copy, modify or otherwise use the website or any part of it without our permission.

Our company is not bound by codes of conduct. The concluded contract is stored with us and the customer is not allowed access to it.

We may change or amend the wording of the terms and conditions.

Prague, 30. 12. 2021